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Privacy Policy

Introduction

Ashfield Gas (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (ashfieldgas.co.uk) or engage with our services.

We are based in Kirkby-in-Ashfield, Nottinghamshire, United Kingdom, and we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Ashfield Gas provides commercial gas installation project management services across the United Kingdom.

Contact Details:

  • Email: [email protected]
  • Address: 4 Regent Street, Kirkby-in-Ashfield, Nottinghamshire, NG17 8AY
  • Phone: +44 (0)7535 322291

For any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

What Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Company name
  • Project details and requirements
  • Any other information you include in messages or enquiries

Information collected automatically:

  • Referring website (if applicable)
  • IP address
  • Browser type and version
  • Operating system
  • Pages visited on our website
  • Time and date of your visit

How We Collect Your Information

We collect information through:

  • Cookies – small files stored on your device when you visit our website (see Section titled Cookies)
  • Contact forms – when you submit an enquiry through our website
  • Email – when you contact us directly
  • Phone calls – when you speak with us

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and requests
  • Provide quotes and information about our services
  • Deliver and manage our services
  • Communicate with you about your project
  • Send relevant updates or information (only where you have consented or it relates to services we’re providing)
  • Improve our website and services
  • Comply with legal obligations

We will never sell your personal information to third parties.

Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

  • Legal obligation – where we need to comply with a legal requirement
  • Consent – where you have given clear consent for us to process your data for a specific purpose (e.g., submitting a contact form)
  • Contract – where processing is necessary to fulfil a contract with you or take steps before entering into a contract
  • Legitimate interests – where processing is necessary for our legitimate business interests, provided these are not overridden by your rights (e.g., responding to enquiries, improving our services)

Who We Share Your Information With

We may share your information with:

  • Service providers – trusted third parties who help us operate our website or business (e.g., web hosting, email services), who are contractually obligated to protect your data
  • Professional advisers – such as accountants or legal advisers, where necessary
  • Regulatory bodies – where required by law

We do not sell, rent, or trade your personal information with third parties for marketing purposes.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Enquiries – retained for up to 2 years after our last contact, unless you become a client
  • Client records – retained for 7 years after project completion (to comply with legal and regulatory requirements)
  • Website analytics data – retained for up to 26 months

You can request deletion of your data at any time (see Section titled Your Rights).

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.

What are cookies? Cookies are small text files stored on your device when you visit a website.

Types of cookies we use:

  • Essential cookies – required for the website to function properly
  • Analytics cookies – help us understand how visitors interact with our website (e.g., Google Analytics)
  • Functional cookies – remember your preferences and settings

Managing cookies: You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Most browsers allow you to:

  • View what cookies are stored and delete them individually
  • Block third-party cookies
  • Block cookies from specific sites
  • Block all cookies
  • Delete all cookies when you close your browser

For more information on managing cookies, visit www.aboutcookies.org.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access – request a copy of the personal data we hold about you
  • Right to rectification – request correction of inaccurate or incomplete data
  • Right to erasure – request deletion of your personal data (in certain circumstances)
  • Right to restrict processing – request that we limit how we use your data
  • Right to data portability – request a copy of your data in a structured, commonly used format
  • Right to object – object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent – where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure hosting and encrypted connections (SSL/HTTPS)
  • Limited access to personal data on a need-to-know basis
  • Regular review of our data handling practices

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Ashfield Gas

  • Email: [email protected]
  • Phone: +44 (0)7535 322291
  • Address: 4 Regent Street, Kirkby-in-Ashfield, Nottinghamshire, NG17 8AY